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Billing and Payment Terms

  1. By accepting services from ResInnova, clients agree to ResInnova’s billing and payment terms in full.
  2. ResInnova requires a credit card on file for all clients.
  3. Client shall be responsible for all invoices regardless of involvement by Clients’ partners or third party payors in ResInnova services.
  4. Clients shall pay ResInnova in full for the projected cost of the requested work. A deposit of 50% of anticipated charges is due before ResInnova begins work; clients shall pay the remaining balance before final reports or results are sent to clients. If there are additional charges, an additional invoice will be sent to clients, and such invoice must be paid prior to ResInnova releasing reports and results.
  5. Outstanding balances (if applicable) from any previous project(s) must be paid prior to ResInnova beginning any work on subsequent projects. ResInnova has the right to charge outstanding balances and interest to the credit card on file. 
  6. Clients must dispute any charges to within 10 days otherwise invoices shall be deemed accepted.
  7. Payment shall be made in U.S. dollars.
  8. Clients are to pay all invoices electronically, either via ACH, electronic check, or credit card. When clients receive an invoice via QuickBooks, they will have the option of paying via ACH or with credit card. If paying via an electronic check, use ResInnova’s account number (118900050) and routing number (055003340).
  9. Payments are due within 30 days of receipt of an invoice; credit cards on file will be charged on the 31st day. Interest will be added at a rate of 1.5% per month for charges that are not paid on time beginning on the original invoice date (due to a credit card being declined for example).
  10. ResInnova’s right to receive interest shall be in addition to all other rights it may have as a result of Client’s failure to make payments when due, including attorney fees and other collection costs.
  11. Payment shall be made for all work, regardless of results.
  12. Invoices shall be considered received by Client on the date ResInnova sends the invoice via email to the Client. Client shall ensure that ResInnova has the correct email address on file for receipt of invoices. 

If you have any questions, please contact Pam Saul at Billing and Payment Terms are effective March 7, 2024.